AI review reply generator
Paste a Google review, choose a tone, and get a reply you can post right away. Works for glowing 5-star reviews and tough 1-star ones.
Free, no sign-up needed.
How to reply to Google reviews
Positive reviews: thank them by name, mention one specific thing they liked, and invite them back. Keep it to two or three sentences.
Negative reviews: apologise for how they felt, don’t argue the details in public, and give them a direct way to reach you so you can fix it. Future customers judge you on how you handle problems, not just on the problem.
Mixed reviews: thank them for the honest feedback, acknowledge the part that went wrong, and say what you’re doing about it.
Example: replying to a negative review
“The crew showed up an hour late and nobody called.” (2 stars)
“Hi Tom, we’re sorry we kept you waiting without a call. That’s not how we want anyone’s day to start. We’ve changed how we update customers when a job runs over. Please reach us directly at the number on our profile so we can make it right.”
Questions
Does replying to Google reviews help my ranking?
Google says replying to reviews shows customers you value their feedback, and responsive businesses tend to earn more reviews over time. Fresh, frequent activity on your profile is a good sign for local search.
Should I reply to every review?
Yes, including short 5-star reviews. A quick personal thank-you takes seconds and shows future customers someone is paying attention.
How fast should I reply to a negative review?
Within a day or two. Stay calm, apologise for their experience, and invite them to contact you directly. Don’t argue in public, and don’t share private details about the customer.
Is this AI review reply generator free?
Yes. You can write up to 10 AI replies an hour for free. If the AI is busy, you still get a well-written template reply you can edit.
Can I edit the reply before posting?
Yes, and you should. Add a detail only you know, like the technician’s name or what you’ll do differently, and it will read even more personal.
More free review tools
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